|Frequently Asked Questions
|We try to anticipate questions you might have about our services and
provide the answers here. If you need additional information send e-mail
is eligible for the Transportation 4 Heroes program?
A: Veterans and their immediate family members are
eligible for enrollment in the transportation program. You must be able to
provide proof of your veteran status.
does the Transportation 4 Heroes program work?
A: Transportation 4 Heroes utilizes donations and grants to provide transportation to and from medical appointments for
veterans. Enrolled veterans may receive transportation for free or at a reduced
cost as long as funds are available. You must apply for enrollment into the
program by completing the enrollment application. Submit the application and
proof of veteran status via e-mail or fax. Once you receive confirmation of your
enrollment into the program, you are then ready to requests a ride to your medical appointment.
can I enroll in the program?
A: Complete the application for new enrollees and
e-mail it to email@example.com or fax to (210) 417-4118. You
will receive confirmation when your application has been received and again
when it has been processed.
|Q: I have an upcoming appointment and need to
request transportation. How far in advance should I submit my request?
A: We currently require that requests for
transportation be submitted at least 7 business days prior to your appointment
date. We currently do not offer transportation on an immediate basis, but we are working out the details to be able to provide services to you within an hour or so (to assist with those short notice appointments) and will post a message here when this service is added to our program.
completes the application?
application should be completed by social workers, counselors, nurses, or any
other medical professional. If a Veteran does not have a medical provider to assist with the completion of the application, he or she can call our toll free number 877-595-3801 and
a staff member will assist with completing the application with the Veteran.
is the application sent once it is completed?
applications are faxed to 210-417-4118 for processing. Don’t forget to
include the referring individual's name, contact number, and e-mail
address in the “referred by” block in case someone needs to contact the
referring individual regarding the application being
submitted. That individual will receive a response back indicating the
application was received and is being processed.
is eligible to receive transportation services?
A: All Veterans,
spouses of Veterans, caregiver (family), child of Veteran, an unmarried
widow/widower, and caregiver (non-family).
fall into the categories listed above, can I be assisted with a ride
without the presence of the Veteran?
A: Yes, transportation
is provided to all Veterans, spouses of Veterans, caregiver (family), children
of Veterans, and unmarried widow/widower. If you
belong to one of these groups, you do not necessarily have to be with the
Veteran to request a ride. **NOTE**: Transportation for non-family caregivers are provided on a case-by-case basis.
do you need to know my gender, race, and ethnicity?
information is utilized only for demographics to identify additional needs or
active duty service members who have no command or family/friend support (due
to coming to San Antonio for medical treatment), but not stationed
here also use this service?
A: Active duty
service members should have support from the local command, but if a service
member does not have support. Transportation can be provided to the active duty service
Q: Can transportation be used to go anywhere?
A: Transportation to and
from medical appointments are the priority, but referrals to other co-ops can
be made for additional transportation to various places.
there be after hours, weekend, and holiday services?
A: Yes, if there
are after hours, weekend, and holiday service needed, we will
try to accommodate that need, if possible.
often can I receive a ride?
rides for medical appointments are possible, dependent upon the agency's
is eligibility determined?
applications coming from the VA have already been identified as Veterans
through eligibility and enrollment. If the person needing the ride is other
than the Veteran (one of the six listed categories above) proof of their
relationship to the Veteran will be needed. Proof can be as simple as looking
at the Veteran’s demographics and locating the emergency contact or next of
kin, Veteran’s DD214, dependent ID card, copy of a marriage certificate, or any
other forms of ID that could verify the relationship to the Veteran, if
possible. If the relationship cannot be identified, the individual may receive
one ride until verification can be determined.
Q: Is there an income requirement or limit?
A: There are no income requirements or limitations. Transportation services are provided to all who meet the criteria listed above.
many days does it take to process an application?
requests are processed daily. If you are needing transportation within less than 24 hours. We are unable to assist with these types of requests currently, but we are working quickly to offer emergency, immediate, and same day rides. Please check back on this page for an update on this issue.
there designated pick-up and drop-off locations or will the transportation be
provided directly to/from the Veterans home address?
transportation is coordinated using public transportation (buses, taxis,
various shuttles, and co-ops/drivers, but most are to/from the address
(curb-to-curb) provided to us upon intake. We will also try to identify riders
who do require “Door-through-Door” service needs as well. Door-through-Door
service includes a client being assisted from inside the home all the way to
the inside of clinic’s door or wherever their destination may be, then
Door-through-Door services upon the return to the Veteran's home. These types
of requests are coordinated through Mobility Specialist who will assist the
client. The door-through-door service is what most of our co-ops/drivers provide
normally. Alamo Regional Transit (ART) is the only provider in the Kerrville
area at this time.
A: ART is a
service of the Alamo Area Council of Governments which provides rural public
transportation bus service to all residents in the Alamo Region who live in the
following counties: Atascosa, Bandera, Comal, Frio, Gillespie, Guadalupe,
Karnes, Kendall, Kerr, Medina, and Wilson. ART hours are from 8:00 a.m. – 6:00
p.m. daily, Monday – Friday, not including federal holidays. ART is currently
available. Clients traveling to appointments within the same county the cost
will be as low as $2.00 (if the client has to pay their own way). More
information can be found at http://www.aacog.com/index.aspx?nid=67
are the hours of service? Example: Will the
transportation run from 6 a.m. to 6 p.m.? If a Veteran gets a ride to
Kerrville Campus, what is the latest they can stay in Kerrville to be
transported back home or to the location where they were picked up?
A: Hours for the
Mobility Specialist is from 8:00 a.m. – 5:00 p.m. daily. Transportation is
provided based on the driver’s schedule along with the clients appointments. NOTE:
Once this program is fully operational, there may be an opportunity to provide
transportation with even later hours to include weekend/holidays, if a
situation arises, BUT, the
coordination for such assistance MUST be coordinated during the normal work week and hours that the Mobility
Specialist works. Services for later hours, weekends/holidays will be more of
an exception, since the program is not ordinarily staffed during such
hours/days. Also, for locations outside of Bexar county, (if there is enough
space on the ART), the Mobility Specialist may be able to coordinate a
semi-permanent, standing schedule for clients. Example: If
Kerrville has about ten clients, (who reside about 20 miles apart), traveling
to the VA on Tuesdays & Thursdays and their appointments are all on these
two days, then ART can justify setting up a van specifically for this group to
meet the clients’ needs. The only foreseen problem about this idea is
no-shows…as ART functions ONLY on
reimbursement based on the number of riders. This is something the Mobility
Specialist is willing to work on if anyone is
does the appointment date and time on the application go?
A: Place the Veteran’s date and desired pickup time in the box labeled “Brief
Statement of Need.” If you’ve submitted an application without the date and
time, please contact Mrs. Lake at 210-910-6527 and provide this
there any volunteer opportunities or employment?
A: Yes, there
is. If you are someone that you know is looking to volunteer and/or employment e-mail Veteran Specialist, MSG (ret.) Bobby Ehrig
at BEhrig@aacog.com for
the details.25. Do I need to complete a new application every time I
need a ride? No, an updated application is needed only if your address, phone
number, or other demographics changes.